Shipping and Returns Policy

Shipping

We ship within 3-5 business days of receiving cleared funds.

How much is postage?

Postage is calculated based on the weight of the orders for delivery within Australia.

Please note we do not ship internationally.

Where are my items shipped from?

All items are shipped from our place’s workshop in Woy Woy, NSW.

Can I track my order?

You can track the delivery status of your order at the Australia Post website once your tracking number has been sent to you via email. All information including tracking number will be sent to you via email once items are dispatched.

If your package is sent by Courier, we will provide you with the tracking number and you can check their website to monitor progress.

Delivery

Delivery times will vary depending on your location. We will advise you of expected delivery times and you can use your tracking numbers for more specifics.

Return to Sender

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect.

If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.

Returns & Refund Policy

Our products are handmade, could vary slightly in weight and color due to the nature of the products. All items are examined for their best quality before shipping and packed with maximum protection and shipped from our home through Australian Post or reliable courier.

We will offer a refund only for damaged goods if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours of receiving the goods. We do not offer a refund if you have changed your mind about your order. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition. Any product that is to be returned must be approved before sending it back to us. Prior to you returning your item, we will email you our Refund Request Form which needs to be emailed back to us for approval. If your order is eligible for refund, we will require you to return your item to the address we provided. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be processed within 7 business days, and a credit will automatically be applied to your credit card or original method of payment less the postage costs incurred by us for your item.